Privacy Policy

1. Introduction

CampusStay ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our student accommodation platform.

By using CampusStay, you consent to the data practices described in this policy.

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Phone number (WhatsApp) for communication purposes
• Preferences: Campus location, budget range, accommodation type, move-in timeframe
• Enquiry Details: Information submitted through our listing enquiry forms
• Communication Data: Records of your interactions with landlords through our platform

We do not collect email addresses, full names, or payment information through our platform.

3. How We Use Your Information

We use the information we collect to:

• Match you with suitable accommodation options
• Facilitate communication between students and landlords
• Improve and personalize your experience on our platform
• Send you relevant accommodation recommendations
• Respond to your enquiries and provide customer support
• Analyze usage patterns to improve our services

4. Information Sharing

We may share your information in the following circumstances:

• With Landlords: When you submit an enquiry, your contact information and preferences are shared with the relevant landlord
• Service Providers: With third-party service providers who assist us in operating our platform
• Legal Requirements: When required by law or to protect our rights and safety

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure HTTPS encryption for all data transmission
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis
• Secure storage of data with trusted service providers

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Enquiry data is typically retained for 12 months, after which it is automatically deleted unless you have an ongoing relationship with a landlord through our platform.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of receiving communications from us
• Lodge a complaint with a data protection authority

8. Cookies and Tracking

We use essential cookies to ensure the proper functioning of our website. We may also use analytics cookies to understand how visitors interact with our platform. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our platform may contain links to third-party websites, including WhatsApp for communication. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

CampusStay is intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected data from a minor, we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: support@campusstay.co.zw
• WhatsApp: +263 77 777 8786
• Phone: +263 71 025 7222